Contact

International Card Services BV

International Card Services BV (ICS) can be contacted by telephone 7 days a week, 24 hours a day.

Frequently asked questions

Via the link below you will find an overview of answers to frequently asked questions. If you don't find an answer to your question, please contact us.

Frequently asked questions

Has your Card been lost? Or stolen?

Has your ABN AMRO Credit Card been lost or stolen? As soon as you find that your ABN AMRO Credit Card is missing, notify the police and International Card Services (Loss & Theft Department) on +31 (0) 20 6 600 611. Your ABN AMRO Credit Card will be blocked immediately.

The Loss & Theft Department is available 24 hours a day, 7 days a week.

Phone number

ABN AMRO Creditcard Services

Telephone number: +31 (0)20 - 6 600 123

ABN AMRO MeesPierson Creditcard Services

Telephone number: +31 (0)20 - 6 600 400

To the contact form

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Not a user yet? Activate Creditcard Online.

Address

Mailing address

International Card Services BV

Mailbox 23225

1100 DS Diemen

Visiting address

International Card Services BV

Wisselwerking 58

1112 XS Diemen

Transfer money to your Card

Do you wish to transfer money to your Card? This can be done by transferring money to the following account number:

IBAN: NL75 ABNA 0844 9970 56
BIC: ABNANL2A
Address: ABN AMRO BANK NV
Postbus 283
1000 EA Amsterdam

While transferring, always mention your customer number in the description field. This number can be found at the top of the 'overview' page whilst logged on to Creditcard Online.

General questions regarding ABN AMRO

For general questions regarding ABN AMRO you can call 0900 - 00 24 (€ 0,10 per minute).

From abroad: +31 10 241 17 20 (collect call is possible).

The quality of our service desk

Are you not satisfied?

ICS is committed to offering you the highest possible standard of service. If, however, you are not completely satisfied with our service, ICS will look for a solution with you. You can provide us with feedback in writing, by telephone or e-mail via the ICS Service Desk. Our contact details can be found at the bottom of this page, under 'Contact'.

If after contacting us you are still unhappy, or if the proposed solution does not meet your expectations, you can submit your complaint in writing to ICS’s complaints department. Please provide as much information as possible to enable us to assess your situation properly. Please address your complaint to:

klachten@icscards.nl

or by mail:

International Card Services BV
T.a.v. afdeling Klachtenmanagement
Antwoordnummer 242
1100 VB Diemen
The Netherlands

If you feel that your complaint has not been resolved to your satisfaction, you may file a complaint with the Kifid (Financial Services Complaints Board) or with a competent court.

Our service desk quality certification

ICS’s Customer Service Department is one of twelve organisations in the Netherlands to have been awarded ITO quality certification. The ITO Foundation assesses the quality of customer service provided based on customer expectations. This certificate guarantees that the provider offers a high standard of customer service. ICS can be contacted 24 hours a day, 7 days a week, from anywhere in the world.