How to recognize and report fake e-mails or phishing

Good that you want to forward a fake e-mail to us. Send it to valse-email@icscards.nl. If you follow the steps below, we will receive as much information from you as possible. That will enable us to take targeted action.

1. Send the message as an attachment to valse-email@icscards.nl.
2. Sent? Then delete the message immediately.
3. You will receive a confirmation of your report, we will treat this with due care.
4. You do not need to contact us.

Clicked on the link in a fake message?

1. In this case, always contact ABN AMRO Creditcard Services.
2. We will examine how serious this is and provide further assistance.

Good that you want to forward a fake message to us. Send it to valse-email@icscards.nl. If you follow the steps below, we will receive as much information from you as possible. That will enable us to take targeted action. Don’t forget to delete the message after sharing it with us.

Check the operating system of your mobile phone. Do you have a Samsung, Huawei, or Xiaomi, for example? Then you are using the Android operating system. Follow the steps below to forward a fake message.

Forwarding a fake SMS text message with Android-based phones:

1. Make a printscreen of the SMS text message.
2. Select the text of the SMS text message by tapping and holding your finger on it.
3. A menu will now open, select the 'Share' option.
4. Select your e-mail program. For instance, select ‘E-mail’, ‘Outlook’ or ‘Gmail’.
5. In the 'To' field, enter the following e-mail address: valse-email@icscards.nl.
6. Be sure to use the words ‘Fake SMS text message’ in 'Subject'.
7. Add the printscreen you made (earlier) to the e-mail.
8. Press the ‘Send’ button.

Forwarding a WhatsApp message with Android-based phones:

1. Select the WhatsApp message by tapping and holding your finger on it.
2. A menu will now open, select the ‘Copy’ option.
3. Open your e-mail program and create a new e-mail message.
4. In the 'To' field, enter the following e-mail address: valse-email@icscards.nl.
5. Be sure to use the words ‘Fake WhatsApp message’ in 'Subject'.
6. Now hold your finger on the text field of the e-mail.
7. The menu will be displayed, select the ‘Paste’ option.
8. Press the ‘Send’ button.

Do you have an iPhone? Then you are using the iOS operating system. Follow the steps below to forward a fake message.

Forwarding a fake SMS text message with iOS-based phones:

1. Make a printscreen of the SMS text message.
2. Select the SMS text message by tapping and holding your finger on it.
3. A menu will now open, select the ‘Copy’ option.
4. Open your e-mail program and create a new e-mail message.
5. In the 'To' field, enter the following e-mail address: valse-email@icscards.nl.
6. Be sure to use the words ‘Fake SMS text message’ in 'Subject'.
7. Now hold your finger on the text field of the e-mail and select ‘Paste’.
8. Add the printscreen you made (earlier) to the e-mail.
9. Press the ‘Send’ button.

Forwarding a WhatsApp message with iOS-based phones:

1. Select the WhatsApp message by tapping and holding your finger on it.
2. A menu will now open, select the ‘More’ option.
3. Select the arrow at the bottom-right of the screen.
4. Now select the square with an upward arrow, this is also at the bottom-right.
5. Select your e-mail program. For instance, select ‘Mail’, ‘Outlook’ or ‘Gmail’.
6. In the 'To' field, enter the following e-mail address: valse-email@icscards.nl.
7. Be sure to use the words ‘Fake WhatsApp message’ in 'Subject'.
8. Press the ‘Send’ button

Is someone asking you on the phone for your Card details in the name of ICS?

1. Do not respond. Hang up immediately.
2. Report the case of telephone phishing to us. Contact ABN AMRO Creditcard Services.

This could be fraud, but does not always have to be. We are pleased to check this with you:

1. Check whether it really is wrong. More information is available on the page Unauthorized transaction;
2. Unauthorized but no fraud? Then you can report an 'Unauthorized transaction;
3. If it is fraud? Report this immediately to ABN AMRO Creditcard Services.